Privacy Policy

Privacy Policy

Introduction

Welcome to https://the-dubai-balloon.terratrek.net (hereafter referred to as “the Dubai Balloon” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Total Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://the-dubai-balloon.terratrek.net
  2. Mobile applications and software developed by us
  3. Online services and products offered through our platform
  4. Interactions between users and authorized personnel

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our site. These entities have their own privacy policies governing data collection and use, and we encourage you to review them before engaging with such services.

Processing Activities

This policy covers various interactions, including but not limited to:

  1. Using our applications and services as an authorized user
  2. Visiting websites linked to this Privacy Policy
  3. Subscribing to newsletters, emails, or other communications from us
  4. Making purchases or providing payment information

Personal Data Collection

We collect several types of personal data for various reasons, all in compliance with relevant privacy laws:

  1. Account Information: This includes user names, email addresses, and passwords used to access our services.
  2. Payment Information: Credit card details, billing addresses, and payment history are securely stored for transaction processing.
  3. Financial Information: We may collect data related to your financial status or creditworthiness when necessary for service provision.
  4. Purchase Information: Details of products or services bought from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices used to access our apps.
  6. Location Data: Information about your geographic location when you use our location-based services.
  7. Feedback: Your comments, reviews, and suggestions improve our products and services.
  8. Social Media Information: Data collected from social media platforms when users interact with us through these channels.
  9. Product Information: Details about the products you view or purchase on our site.

We gather this data through direct user input, tracking technologies, and third-party sources, ensuring transparency and compliance with privacy regulations.

Cookies

Cookies are small text files stored on your device by websites to enhance user experience and provide analytics. We utilize cookies for several purposes:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as allowing you to navigate through pages.
  2. Preference: Cookies remember your preferences, like language settings or display options.
  3. Analytics: They help us understand how users interact with our site, enabling us to improve its performance and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes are met, we securely delete or anonymize the data in accordance with legal obligations and industry best practices.

Security Measures

The Dubai Balloon implements robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption technologies during data transmission and storage
  • Access controls and monitoring for authorized personnel only
  • Regular system audits and security assessments
  • Training of staff on data protection practices

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take immediate steps to delete it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to your personal data and its processing details.
  • Rectification: Correcting inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Requesting the deletion of your data where there is no legitimate reason for retention.
  • Restriction: Limiting the use or processing of your data in certain circumstances.
  • Portability: Obtaining a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific or all purposes.
  • Non-Discrimination: Ensuring no adverse decisions are made solely based on automated processing.

To exercise these rights or file an appeal/complaint regarding data handling, please contact our privacy team at the details provided below.

Changes to Policy

The Dubai Balloon reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically for any updates.

Contact Information

For inquiries, unsubscribe requests, or data-related questions, please contact us:

We appreciate your trust in us regarding your privacy and personal data security. This policy is designed to ensure transparency and accountability in all our operations.